Appeal for Unjustified Account Termination

Question

I am writing to express my concern regarding the unjustified termination of my Adobe Stock account. I am a resident of Saudi Arabia and have been a contributor to Adobe Stock for a considerable period. In preparation for Saudi Arabia's National Day on September 23, 2023, I created and uploaded several videos to the platform.

However, after requesting to withdraw my earned profits following the conclusion of National Day, my account was unexpectedly terminated. I assure you that I have always adhered to Adobe Stock's terms of service and have never engaged in any form of manipulation or fraudulent activity.

I have reached out to you several times regarding this matter but have not received a response. I kindly request a thorough review of my case to ensure that no error has occurred. I am confident that a reassessment will reveal that my account termination was unwarranted.

Thank you for your time and consideration.

Nancy OShea · Accepted Answer

YOUR COUNTRY OF RESIDENCE IS IRRELEVANT.

Adobe Stock may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

If you don't hear anything within 15 business days (check your spam folder for a reply), send a follow-up inquiry to Stock Contributor Support - https://contributor.stock.adobe.com/contact

Meanwhile work on other projects.

Goodbye & best of luck.

Abambo · Answer

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

Even if the termination is “unjustified”, Adobe has the right, according to the contributor agreement, to terminate permanently any account without reason. However, terminations are probably always for a reason. And Adobe tells you that reason when you enquire it. Adobe does not publicly discuss the reason for terminating your account.

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