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Participant
Nov 5, 2025 10:03 PM UTC
Question

Approval time exceeded

Hi, I just want to know why I have a file that's been under review for over 4 months and they haven't told me if it's been accepted or not. I already deleted it and re-uploaded it, but the same thing happened; another 4 months have passed and it's still under review.

Thank you in advance.

 

[Moderator moved the thread to the correct forum]

6 replies

daniellei4510
Community Expert
Community Expert
Nov 8, 2025 12:02 PM UTC

Just a follow-up. I had one image that had been under review for about 4 to 5 months. I removed it and resubmitted it (without renaming the file), and it sat idle for another 3 months. It was reviewed yesterday. And rejected for quality issues. 🙂

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
Nancy OShea
Community Expert
Community Expert
Nov 6, 2025 9:18 PM UTC

Did you use a batch uploader? 

Try resubmitting renamed files individually, just 2-3 assets at a time.

The next day, repeat...

 

Hope that helps.

 

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Nancy O'Shea— Product User & Community Expert
RALPH_L
Community Expert
Community Expert
Nov 6, 2025 8:47 AM UTC

Join the club. We all are expierincing this.

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Jill_C
Community Expert
Community Expert
Nov 5, 2025 10:56 PM UTC

Yes, this has happened to me too. In fact, I have some assets waiting for review for 8+ months that are on their second submission. I should delete them, but am just curious how long they might continue to age....

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Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
Nov 5, 2025 10:58 PM UTC

I have one that I just leave there for old-time's sake. 🙂

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
daniellei4510
Community Expert
Community Expert
Nov 5, 2025 10:52 PM UTC

Did you change the file names on the second round of submissions? That has worked for me. Then the assets are regarded as new submissions.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.