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alis93469927
alis93469927
Participant
December 13, 2023
Answered

Assistance Required: Uploaded Images Not Found on Adobe Stock

  • December 13, 2023
  • 1 reply
  • 507 views

Hello Adobe Stock Contributors Community,

I've encountered an issue where the images I've uploaded to Adobe Stock are not visible when searched within the platform. I've attempted to locate them using the Image ID, but I'm greeted with a "page not found" message. This issue persists even when I try to view the original image from my Behance profile, where I get the same error. Strangely, I've noticed that there have been three sales of these images.

Could someone please guide me on why this might be happening? Is there a typical delay in visibility, or could this indicate a problem with my account or the way I'm uploading the images?

Any assistance or insight into this matter would be greatly appreciated.

This topic has been closed for replies.
Correct answer Abambo

Thank you very much for your helpful explanation and offer to assist. I appreciate your guidance on navigating the restrictions and making my content more accessible to users worldwide. Here are the details you requested:

Sample Asset ID: 672890924

Profile Link: https://stock.adobe.com/tr/contributor/211713308/Ali

I look forward to your response and the links for unrestricted access. Your support in this matter is greatly appreciated.


Nice portfolio: https://stock.adobe.com/ca/contributor/211713308/Ali

https://stock.adobe.com/ca/images/santa-checking-his-giant-gift-list/672890924?asset_id=672890924

 

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 13, 2023

You are probably located in one of the restricted countries, where only a subset of assets is visible. It is normal that there may be sales of that asset, as unrestricted countries can see and licence the asset.

ABAMBO | Hard- and Software Engineer | Photographer
    alis93469927
    alis93469927Author
    Participant
    December 13, 2023

    Thank you for your response. I am located in Turkey, and I have shared some of the image links with friends in the United States and the United Kingdom, but they also received a "page not found" error. Could there be another reason for this issue?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 13, 2023

    No, there is no other reason than being located in a restricted country. They get the “page not found” because you submit the link to them as you get it. That means that they are accessing your data as if they would access that from Turkey.

     

    Give me an asset ID, and I will return you a path that you can use.

    Give me your public profile, and I can return you a link to your profile as seen from unrestricted countries.

     

    The trick is to exchange “tr” by that of an unrestricted country (like “ca” for Canada). Customers around the world will find your assets and licence them, as you have experienced, even though you won't be able to licence your assets from Turkey.

    ABAMBO | Hard- and Software Engineer | Photographer
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