AWFUL! Adobe canceled my plan!!!
Here is a recap of my recent experience.
After moving to the US, as an Adobe Stock contributor, I attempted to update my region in Adobe Stock but found that the United States was not selectable and appeared in grey. I contacted support, and they advised me to cancel my Adobe plan to change my region. Without warning, they canceled my plan and I lost access to everything, including Stock (and the credit in it).
They instructed me to start a new plan and then ended the chat suddenly.
Unfortunately, I encountered errors and they were unable to assist me further.
They also sent me a "quote" to buy a new plan, but when I click on it I get an HTTP ERROR 431.
Every time I try to talk with a new representative, I had to repeat the same procedure and I get transferred to a different waiting line with an "expert," who never connected to the chat "Sorry for the delay".
I am stuck.
Never experienced worse customer care, before being an Adobe subscriber I always paid for their stand-alone software, I am talking about 15+ years of being a loyal customer.
