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Daniel Oakfield
Participating Frequently
July 14, 2023
Question

AWFUL! Adobe canceled my plan!!!

  • July 14, 2023
  • 2 replies
  • 250 views

Here is a recap of my recent experience.

After moving to the US, as an Adobe Stock contributor, I attempted to update my region in Adobe Stock but found that the United States was not selectable and appeared in grey. I contacted support, and they advised me to cancel my Adobe plan to change my region. Without warning, they canceled my plan and I lost access to everything, including Stock (and the credit in it).

They instructed me to start a new plan and then ended the chat suddenly.

Unfortunately, I encountered errors and they were unable to assist me further.

They also sent me a "quote" to buy a new plan, but when I click on it I get an HTTP ERROR 431.
Every time I try to talk with a new representative, I had to repeat the same procedure and I get transferred to a different waiting line with an "expert," who never connected to the chat "Sorry for the delay".

I am stuck.

Never experienced worse customer care, before being an Adobe subscriber I always paid for their stand-alone software, I am talking about 15+ years of being a loyal customer.

This topic has been closed for replies.

2 replies

Daniel Oakfield
Participating Frequently
July 20, 2023

Just an update, the support wasn't able to help me at all, I had to restart a new plan without being able to change a region... I guess I am stuck forever.

kglad
Community Expert
Community Expert
July 14, 2023

to continue the conversation with an agent, update your ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html 

Daniel Oakfield
Participating Frequently
July 14, 2023

I really have no idea how your reply can help me, in the history of the ticket there's "nothing"!

kglad
Community Expert
Community Expert
July 14, 2023

sorry about that.  you'll need to re-contact adobe support.  if you get disconnected, check the open ticket.