Blocked account

Question

Since yesterday I cannot access my account. The message states "Your account has a validation status issue. You should Contact us." and doesn't give any clarification on what went wrong. The link leads to the email form and I don't receive any feedback from Adobe on the blocking. Would be great to at least know what was the reason for blocking.

Jill_C · Accepted Answer

If you have already replied to the "contact us" link, you must wait for the response from Adobe. It could take days or it could take weeks for them to complete their investigation. Meanwhile, don't spam them with multiple emails, which only serves to further bog down their support staff.

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