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hanina17348595
hanina17348595
Participant
November 21, 2023
Answered

blocked account, no reason, no communication

  • November 21, 2023
  • 1 reply
  • 1330 views

Hello,

My account got blocked 2 weeks ago, without getting any communication for the reasons.

I've been a committed contributor, following all the guidelines and requirements outlined in the contributor agreement. ALL OF THEM.

Can anyone here help me with guidance on how to reinstate my account?

 

    This topic has been closed for replies.
    Correct answer Nancy OShea

    So, my account shows this message:

    Dear contributor, your Adobe Stock contributor account has been de-activated. Please see your email for more information or Contact us.
     
     
    Yet, I have not received any communication or email, neither in Spam, nor inbox or any other folder. 
     
    Can anybody help?

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity,
    2) They received an infringement complaint or "take down" notice from a 3rd party,
    3) Suspected violation of Stock Contributor User Terms, (read links below).

     

    If you don't hear anything within 15 business days (check your spam folder for reply), you may send a follow-up inquiry.

    https://contributor.stock.adobe.com/contact

     

    Meanwhile work on other projects. You may submit work to other microstock services if you wish.

     

    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 21, 2023

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    ABAMBO | Hard- and Software Engineer | Photographer
      hanina17348595
      hanina17348595Author
      Participant
      November 27, 2023

      I still get no reply from them.

      I wonder what is the reason of blocking?

      My content is 100% of my creation, I have been following the terms and guidelines.. and yet after blocking, i got no communication, and no answer of my email...

       

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      November 27, 2023

      Do not send an email. Only the "contact us" link will create a support ticket in the Stock Contributor Support system. As mentioned above, you must be patient, as it could take many weeks for Adobe to complete their investigation.

      Jill C., Forum Volunteer
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