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pixovamhr
Participant
May 13, 2026
Answered

Blocked due to Adobe's Registration Bug—No Support Reply for 10 Days (Case #00510102)

  • May 13, 2026
  • 2 replies
  • 19 views

Hello, 

I am writing this here because Adobe Contributor Support has completely ignored my emails for the past 10 days. My contributor account was automatically blocked because the system accused me of creating multiple IDs. However, this was entirely caused by a critical bug on Adobe's own platform.

As you can see in my attached screenshots:
1. First Bug: During mobile verification, the country dropdown was completely broken. It stuck on "+1", loaded random countries like Barbados, but totally omitted Bangladesh.
2. Second Bug: Even when the system later loaded Bangladesh (+880), entering my valid phone number in both local and international formats kept giving a red server error: "An error occurred while performing this action. Please try again later."

Because of Adobe's broken SMS gateway and verification server, I was trapped in a registration loop, which your automated security system wrongly flagged as a violation. I have already deleted any redundant profiles to show good faith. 

Adobe's policy is extremely strict when punishing creators, but why is there zero accountability when your own system glitched and your support team ignored a legitimate user for over 10 days? 

I request a community manager or technical specialist to escalate my Case #00510102 and reactivate my account manually.
 

 

[personal information removed by moderator]

    Correct answer Nancy OShea

    Your area code indicates you’re in Bangladesh. Since late 2025, new contributors from Bangladesh are blocked because they cannot verify their phone numbers. Some users also report that Bangladesh does not appear on the list of countries for region/payment methods, or they are experiencing issues accessing Adobe’s services. 

     

    It appears there’s a geolocation block on Bangladesh. There’s nothing anyone can do while the block remains in effect. Sorry.

     

    Try applying to other microstock services.  

     

    Good luck.

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 13, 2026

    Your area code indicates you’re in Bangladesh. Since late 2025, new contributors from Bangladesh are blocked because they cannot verify their phone numbers. Some users also report that Bangladesh does not appear on the list of countries for region/payment methods, or they are experiencing issues accessing Adobe’s services. 

     

    It appears there’s a geolocation block on Bangladesh. There’s nothing anyone can do while the block remains in effect. Sorry.

     

    Try applying to other microstock services.  

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    May 13, 2026

    Hey ​@pixovamhr 

    We don’t have access to your account information. Most of us are volunteers. And those that are Adobe employees don’t have access to your private information.

    You will have to wait for them to reach out to you. 

    Cheers

    Nate

    Nancy OShea
    Community Expert
    Community Expert
    May 13, 2026

    Adobe employees do not monitor this user-to-user community. 

     

    Nancy O'Shea— Product User & Community Expert