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Participant
August 3, 2026
Question

Blockierter Account

  • August 3, 2026
  • 2 replies
  • 33 views

Hi everyone,

I am writing here in hopes that a Staff Member or Moderator might be able to help escalate an open ticket.

My Adobe Stock Contributor account was automatically blocked 3 weeks ago after an accidental brief VPN connection. I immediately reached out to support to explain the situation and clarify my identity/location, but I haven't received a reply or update since then.

I completely respect the security procedures, but the long period of inactivity on my case is getting quite concerning regarding my account status and pending payout.

  • Ticket / Case ID: ADB-46215823-G6N9 

  • Status: Pending for 3 weeks

Could one of the Adobe staff members here please pass this ticket number along to the Contributor/Compliance team for a quick status check? Any help would be greatly appreciated.

Thank you!
Pascal

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 3, 2026

    Account deactivation is triggered by fraudulent or irregular account activity, complaints/cancellations, content violations, or a breach of the Stock Contributor Terms. See below. 

     

    This is a private matter between you and The Contributor Relations Team. Nobody in this user-to-user forum can help you with an ongoing investigation.

    https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

     

    Be patient. Work on other projects and submit to outside services while you wait for a decision.

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    Community Expert
    August 3, 2026

    Using a VPN to connect to your account should not result in your account being blocked. There must be another reason. You will have to wait until the review is completed. Nobody here can help you and Adobe employees do not frequent this forum.