Can buyers request a refund?

Question

Greetings, I had X-number of money in my account and it appears that some has been taken away. I mean in the amount of like 7-8 dollars not the amount that Adobe takes. Can buyers request a refund on any purchases and if so, does the money I made in the said sell get taken from my account to refund the buyer? That'd make sense, just have never had this happen. I'm still sorta a newbie on here! Thanks for any help!

Keith J.

Jill_C · Accepted Answer

Yes, Buyers can request a refund of the credits used to license an image that was of poor quality or had some technical issue, or in some cases was licensed accidentally. Those refunds are charged back to the Contributor, which is apparently why you're seeing a reduction in the amount due to you.
Paragraph 6 of the Adobe Stock Contributor Agreement says: "We will pay you in accordance with our standard pricing and payment policies for any sales, less any cancellations, returns and refunds."

Abambo · Answer

Not only that users can ask for a refund (sometimes they licence assets by error and then claim a refund, I do not know if that gets forwarded to your account, or if Adobe takes that on their earnings), but if the refund has been asked, because of bad assets, those assets get deleted from your portfolio. If there are too many faulty assets, you may get blocked.

USD 7-8 is an amount of at least 7 to 8 standard assets, if the person has a subscription on the low end. Most of my input is USD 0.33. That would be more than 20 assets. You should also check the number of assets in your account.

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