Can't connect existing Payoneer account

Question

I used Payoneer with adobe stock some time ago. Recently I’ve noticed that it was disconnected. Now every time I try to connect in by clicking “reconnect payoneer account” in payout information. It transfer to a page where I need to create a new account. There’s now way to login into existing.

I’ve tried to log out and clean cache and cookies. Log in into payoneer account first then hit “reconnect payoneer account”.

Change payout to paypal and then back to payoneer.

Payoneer and Adobe emails are the same.

Any ideas how to solve this issue?

Nancy OShea · Answer

Check with Payoneer to ensure your account can receive royalty payments from Adobe. Payoneer may have changed their TERMS.

In some regions, users must upgrade to Business Accounts in order to receive royalty payments.

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