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B
baevaksyu
Participant
April 5, 2017
Answered

Can't connect fotolia account to adobe stock

  • April 5, 2017
  • 2 replies
  • 1978 views

Hi,

I've just created adobe stock account and can't start to upload content till don't connect this account to fotolia account. I can't do it because of wrong preset login.

I meant the screen Sell stock photos, videos, vectors online | Adobe Stock Contributor

here I can't change login. and this login is wrong (it's not my fotolia account)

Thank you

This topic has been closed for replies.
Correct answer Abambo

Hi, I have a problem that I don't know how to solve.
I was a contributor in Fotolia photo bank, a few days ago I created an account in Adobe where I wanted to sync my accounts, unfortunately, it failed on any of the sites that allowed syncing. Perhaps I can't remember the correct password for my Fotolia account and that's why the sync fails. I contacted Adobe support via chat about this issue, but they did not give me a satisfactory solution. I receive information from Fotolia on my email about sold photos, and I have unpaid credits in my Fotolia account that I cannot access.

I have not received an explanation from chat support from Adobe on how I can reset the password I had for Fotolia. They hinted at resetting the password to my Adobe account, and that doesn't seem to do anything when it comes to syncing with my Fotolia account. It's not the wrong password for the Adobe account, but for Fotolia. I can simply log into the Adobe account.
I still can't sync my Fotolia account with Adobe, I haven't received an explanation of how I can do the sync, and my case has been closed.
My name on Fotolia ID: ellaa44
Please help me very much, I don't know what to do next? Could someone help me solve my problem?


Chat is for Adobe customers, not contributors. You need to contact Contributor support. 

 

2 replies

D
DyMax
Participant
November 20, 2018

Hi!

I have the same problem.

I have sicncronise my Fotolia account with Adobe Stok.

About three days ago I lcan login as seller but no I can't

as affter login/pass entering broken link is opening

Please help!

Dymax (on Fotolia)

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 20, 2018

Please look here: Re: Can't connect fotolia account to adobe stock . Mat's answer as marked correct is still valid. Please update if you need further help.

For your convenience, I've copied here Mat's link again: Sell stock photos, videos, vectors online | Adobe Stock Contributor

ABAMBO | Hard- and Software Engineer | Photographer
A
ambageo
Participant
July 2, 2021

Well, this solution doesn't work for me. I can't go to the "contributor" portal, I cannot even register my self as a contributor because when I click on the button I get this:

{
"error": {
"code": 401,
"application_code": "INTERNAL_SERVER_ERROR",
"x_request_id": "6f8545b0-8f57-4506-bafe-bedc4aff84ba"
}
}
MatHayward
MatHayward
Legend
April 6, 2017

Please send a ticket through the Contact us page (linked below) and include your Adobe ID(s) and Fotolia account information and we should be able help get you sorted out.

Sell stock photos, videos, vectors online | Adobe Stock Contributor

-Mat

K
Kaligra.co
Participating Frequently
December 7, 2017

Hello Mat

I had problem syncing my fotolia account with my adobe Stock. Can you help me Please?

I also get some error all the time it said "Your credentials could not be authenticated. Please try again."

MatHayward
MatHayward
Legend
February 8, 2018

Please submit a ticket via the contributor portal as described above.

-Mat

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