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Jiw Chaichan
Jiw Chaichan
Participant
January 11, 2017
Answered

Can't login to adobe stock contributor.

  • January 11, 2017
  • 5 replies
  • 4261 views

Hello, I send screenshot with the message that appears to me when I enter the Adobe website, I have the account synchronized, please check my account, I can not access my portfolio.

It says: The selected account is already in use. Please help me.

Regards

This topic has been closed for replies.
Correct answer MatHayward

That means you have already synced your Fotolia account with an Adobe ID. I checked your account and confirmed this. If you would like me to unsync the accounts let me know and I'll be happy to assist.

regards,

Mat

5 replies

J
jassadaw46244571
Participant
September 22, 2018

the same havr problem . can youhelp me?

dmitriys55227202
dmitriys55227202
Participating Frequently
August 19, 2018

Hi, I have same problem!

Could you please unsync my account in order to restart the sync process again.

I would appreciate it if you could help me for this matter.

Thank you.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 19, 2018

May be contacting customer care would help.

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer
dmitriys55227202
dmitriys55227202
Participating Frequently
August 19, 2018

Already contact. But they cannot help with this problem

L
laksanas99032305
Participant
August 19, 2018

i also have same problem

please hlep for this matter

Thank you.

kateb67493348
kateb67493348
Participant
March 3, 2017

Hello!

Could you please help me with the same problem?

MatHayward
MatHaywardCorrect answer
Legend
January 12, 2017

That means you have already synced your Fotolia account with an Adobe ID. I checked your account and confirmed this. If you would like me to unsync the accounts let me know and I'll be happy to assist.

regards,

Mat

    dpvue
    dpvue
    Participant
    February 15, 2017

    MatHayward​, can you help me on the above matter?

    Thank you!

    dragosp (ID: 204629611)

    S
    Somkhet0D4E
    Participant
    January 10, 2021

    @Dragos, it appears you had created two different accounts originally at Fotolia. One was valid and one was refused. Based on what I can tell, you synced your Adobe ID with the refused account. I've unsynced you so you should be able to start over. Be sure to select yes, when asked if you have an existing Fotolia account and enter the credentials for your active account.

    -Mat


    the same have problem, can you help me ,  can't login fotolia and adobe stock

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