can't login to adobestock contributor at fotolia sync step

I'm set new device. and try to access my adobestock contributor. 

But It's show fotolia sync.

https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

I rember I'm already sync fotolia already before use adobestock in mamy year ago.

and I try to login fotolia that step. It's show "The selected account is already in use."

so, I can't do anything in my adobestock contributor.

I have 2 account e-mail (primary/secondary contributor and not contributor ). I think it wrong sync fotolia.
I try chat to agent. but not respond a time.
( Sorry for the delay. We’re busier than expected. Thank you for your patience.)..... 30 mins ago.

how to fix it.
or you have e-mail of suppot team. I'll send all detail my acoount for solve. 

Thank you.