Alla2970664684i1

Participant

Question

Can’t reach my Adobe contributors account

Forum|Forum|2 years ago
May 3, 2023
1 reply
340 views

Hi there,

is anyone face with the issue to reach account? Since yesterday I can't enter. It shows me message about account creation. Can you please help or how can i create a ticket to support team. I tried through chat, but useless, they redirected me to different people, but no help.

thanks in advance!

Alla

This topic has been closed for replies.

Community Expert

Community Expert

Chat is for customer support, not contributor support.

First check if you are logged into the right account.

Second clear cookies and cache.

Third try, if possible, on a different device.

Fourth, contact contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

Alla2970664684i1Author

Participant

Hi, Abambo,

thanks a lot for suggestion.

I tried everything, except button contact us as it's not available at the bottom of page at all.

i tried to login on a device i have never ever logged in and message is similar.

And strange thing, that i got my earning report from Fotolia not from Adobe.

Do you now any other way how can i sort my problem?

Thanks in advance!

Alla

Community Expert

Community Expert

Check your direct message!

ABAMBO | Hard- and Software Engineer | Photographer