DavidGabrielPhotos

Participant

Question

Can't upload videos at all

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Hello All,

Everytime I try to upload videos, it just spins endlessly. No matter how long I wait, I never even get an error uploading. I've tried dragging and dropping as well as clicking and going to the file. The files are around 400mb and I've tried 100mbs. They're video in H.246 format, 60fps, 4K.

I uploaded my other content a few years ago using SFTP but now that option has disappeared for me and it seems I'm unable to upload videos at all. Quite frustrating, do I have any options?

Community Expert

Community Expert

Depending on your geographical region, Adobe was having some technical issues earlier in the day.

https://status.adobe.com/

https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Duration and file size

Minimum duration: 5 seconds

Maximum duration: 60 seconds

Maximum file size: 3900 MB (3.9 GB)

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Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

Can you try uploading from a different browser or even from a different location?

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Jill C., Forum Volunteer

DavidGabrielPhotosAuthor

Participant

I tried Safari and Chrome. I'll try a new location in a few weeks when i move again but I just can't imagine thats the issue.

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