Skip to main content
Participant
August 27, 2025
Question

Can't upload videos at all

  • August 27, 2025
  • 2 replies
  • 95 views

Hello All,

Everytime I try to upload videos, it just spins endlessly. No matter how long I wait, I never even get an error uploading. I've tried dragging and dropping as well as clicking and going to the file. The files are around 400mb and I've tried 100mbs. They're video in H.246 format, 60fps, 4K.

I uploaded my other content a few years ago using SFTP but now that option has disappeared for me and it seems I'm unable to upload videos at all. Quite frustrating, do I have any options? 

2 replies

Nancy OShea
Community Expert
Community Expert
August 27, 2025

Depending on your geographical region, Adobe was having some technical issues earlier in the day. 

https://status.adobe.com/

 

https://helpx.adobe.com/stock/contributor/help/video-requirements.html

Duration and file size 

Minimum duration: 5 seconds

Maximum duration: 60 seconds 

Maximum file size: 3900 MB (3.9 GB) 

 

Nancy O'Shea— Product User & Community Expert
Jill_C
Community Expert
Community Expert
August 27, 2025

Can you try uploading from a different browser or even from a different location?

Jill C., Forum Volunteer
Participant
August 27, 2025

I tried Safari and Chrome. I'll try a new location in a few weeks when i move again but I just can't imagine thats the issue.