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Participant
July 31, 2025
Question

Can't Verify Phone Number

  • July 31, 2025
  • 1 reply
  • 93 views

Hello Adobe Community,

I'm experiencing an issue while trying to verify my phone number on my Adobe account. Every time I enter my number and click to receive the verification code, I get this error:

An error occurred while performing this action. Please try again later.

Here’s what I’ve already tried:

  • Using Google Chrome on PC (also tried Incognito Mode)

  • Clearing cache and cookies

  • Turning off all browser extensions (including ad blockers)

  • Using a different browser (Firefox)

  • Ensuring VPN is turned off

  • Trying a different phone number

  • Writing the number in the full international format (+8801XXXXXXXXX)

Unfortunately, nothing worked. I need phone number verification to log in to Adobe Stock and use other services, but I’m completely stuck due to this issue.

Please advise how I can fix this or if there’s any way to bypass this temporarily. I’m from Bangladesh, in case the issue is regional.

Looking forward to your help.

Thank you!

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

1 reply

Abambo
Community Expert
Community Expert
August 10, 2025

Many new contributors (from your region) have reported issues with the new phone registration requirement. We do not have a solution to this. We recommend that you contact Adobe customer care on this. The issue is probably that Adobe does not do business in Bangladesh, and therefore does not accept a Bangladesh phone number. 

 

There is no know possibility to bypass this. There are multiple people from different countries experiencing this issue.

ABAMBO | Hard- and Software Engineer | Photographer