Hello Adobe Community, I'm experiencing an issue while trying to verify my phone number on my Adobe account. Every time I enter my number and click to receive the verification code, I get this error: An error occurred while performing this action. Please try again later. Here’s what I’ve already tried: Using Google Chrome on PC (also tried Incognito Mode) Clearing cache and cookies Turning off all browser extensions (including ad blockers) Using a different browser (Firefox) Ensuring VPN is turned off Trying a different phone number Writing the number in the full international format (+8801XXXXXXXXX) Unfortunately, nothing worked. I need phone number verification to log in to Adobe Stock and use other services, but I’m completely stuck due to this issue. Please advise how I can fix this or if there’s any way to bypass this temporarily. I’m from Bangladesh, in case the issue is regional. Looking forward to your help. Thank you! [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Can't Verify Phone Number

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Hello Adobe Community,

I'm experiencing an issue while trying to verify my phone number on my Adobe account. Every time I enter my number and click to receive the verification code, I get this error:

An error occurred while performing this action. Please try again later.

Here’s what I’ve already tried:

Using Google Chrome on PC (also tried Incognito Mode)
Clearing cache and cookies
Turning off all browser extensions (including ad blockers)
Using a different browser (Firefox)
Ensuring VPN is turned off
Trying a different phone number
Writing the number in the full international format (+8801XXXXXXXXX)

Unfortunately, nothing worked. I need phone number verification to log in to Adobe Stock and use other services, but I’m completely stuck due to this issue.

Please advise how I can fix this or if there’s any way to bypass this temporarily. I’m from Bangladesh, in case the issue is regional.

Looking forward to your help.

Thank you!

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Nancy OShea

Community Expert

At this time, Brazil is not being blocked by Adobe.

Re-try your verification process during off-peek hours when your telecom service isn’t as busy.

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Nancy O'Shea— Product User & Community Expert

A

aff_fefa

Participant

Está acontecendo o mesmo comigo do Brasil.

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Abambo

Community Expert

Many new contributors (from your region) have reported issues with the new phone registration requirement. We do not have a solution to this. We recommend that you contact Adobe customer care on this. The issue is probably that Adobe does not do business in Bangladesh, and therefore does not accept a Bangladesh phone number.

There is no know possibility to bypass this. There are multiple people from different countries experiencing this issue.

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ABAMBO | Hard- and Software Engineer | Photographer

Here’s what I’ve already tried:

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