Cannot Access Long-Standing Adobe Stock Contributor Account – Old Email No Longer Exists
I am a long-time Adobe Stock Contributor with an established portfolio and images currently available for sale.
I can no longer access my Contributor account because the email address associated with it was permanently discontinued by the email provider. The entire domain/email service was shut down, so the email address and inbox no longer exist.
I contacted Adobe Customer Support, but they suggested creating a new account. This would not solve the problem because I need access to my existing Contributor portfolio, sales and earnings.
I have also tried Adobe's account recovery using my current phone number, but it is not associated with the old account.
I am happy to provide identification, tax/payment information, portfolio information or any other documentation necessary to prove ownership.
Could an Adobe employee or Community Manager please help me escalate this to Contributor Relations for manual account recovery?
Thank you.
