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snezanapopovic
Participant
Aug 2, 2026 10:37 AM UTC
Answered

Cannot Access Long-Standing Adobe Stock Contributor Account – Old Email No Longer Exists

I am a long-time Adobe Stock Contributor with an established portfolio and images currently available for sale.

I can no longer access my Contributor account because the email address associated with it was permanently discontinued by the email provider. The entire domain/email service was shut down, so the email address and inbox no longer exist.

I contacted Adobe Customer Support, but they suggested creating a new account. This would not solve the problem because I need access to my existing Contributor portfolio, sales and earnings.

I have also tried Adobe's account recovery using my current phone number, but it is not associated with the old account.

I am happy to provide identification, tax/payment information, portfolio information or any other documentation necessary to prove ownership.

Could an Adobe employee or Community Manager please help me escalate this to Contributor Relations for manual account recovery?

Thank you.

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Aug 2, 2026 8:38 PM UTC

    Nobody in this user-to-user forum can do this for you.

    First, change your primary email address in your main Adobe account. Log-in with the Adobe ID (email) you used to join.

    https://account.adobe.com/profile

     

    See below for more details:

    https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html

     

    Hope that helps.

     

     

     

     

    Nancy O'Shea— Product User & Community Expert

    11 replies

    Nancy OShea
    Community Expert
    Community Expert
    Aug 8, 2026 9:26 PM UTC

    ​@snezanapopovic,

    Please see my latest reply to your other post below.

     

    To avoid confusion, I’m locking this topic to further replies. 

     

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    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Aug 2, 2026 8:38 PM UTC

    Nobody in this user-to-user forum can do this for you.

    First, change your primary email address in your main Adobe account. Log-in with the Adobe ID (email) you used to join.

    https://account.adobe.com/profile

     

    See below for more details:

    https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html

     

    Hope that helps.

     

     

     

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    Community Expert
    Aug 2, 2026 12:44 PM UTC

    You must contact contributor-support@adobe.com

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    snezanapopovic
    Participant
    Aug 2, 2026 4:45 PM UTC

    Thanks, I will try!

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    jacquelingphoto2017
    Community Expert
    Community Expert
    Aug 3, 2026 4:09 AM UTC

    Hi ​@snezanapopovic 

    Do as ​@RALPH_L suggest. I suggest you provide 

    Your portfolio URL or contributor ID if you remember 
    Date account was created if you remember
    Your government issued identity ID (matching the name on the account)
    If you remember submission history or anything unique that you submitted
    The payment method used (PayPal, Payoneer etc)
    The email and telephone number that is on your account

    Request an update 
    Provide your new email address and phone number.
    Explain in details how you lost your email address and telephone number and ask that they replace both with the current information.

    Best wishes
    Jacquelin

     

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    snezanapopovic
    Participant
    Aug 2, 2026 10:40 AM UTC

    Just to clarify, I am posting this from a different Adobe account because I cannot sign in to my original Adobe Stock Contributor account. The Contributor portfolio I am trying to recover is associated with a different, old email address that no longer exists.

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