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Muammar Dzaki
Participant
April 10, 2026
Answered

Cannot add Indonesian phone number (+62) – stuck in verification loop

  • April 10, 2026
  • 2 replies
  • 49 views

Hi Adobe team,

 

I cannot add my Indonesian phone number (+62) to my Adobe Stock Contributor profile.

 

When I try to contact support through Help Center, it redirects me back to the “Add mobile phone number” page, so I am stuck in a verification loop.

 

Because of this, I cannot upload my designs.

 

I already tried using +62 without the leading 0, different browsers, incognito mode, and different networks.

 

Please help fix this issue or verify my number manually.

 

Thank you.

    Correct answer RALPH_L

    For the last several months Adobe has not been accepting new contributors from Indonesia. That is why you cannot complete the application.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 10, 2026

    Adobe Stock restricts contributors from specific jurisdictions due to international trade sanctions, fraud risks, or legal compliance, often requiring additional vetting for assets from these regions.

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    RALPH_LCommunity ExpertCorrect answer
    Community Expert
    April 10, 2026

    For the last several months Adobe has not been accepting new contributors from Indonesia. That is why you cannot complete the application.