Cannot add mobile phone number for Adobe Stock Contributor verification (Pakistan +92) — "An error occurred" every time
Hello,
I created a new Adobe Stock Contributor account on 23 October 2026. My email address is verified, but I cannot complete the mandatory phone verification, so I cannot access the Contributor portal or upload anything.
On the 'Enter your mobile phone number' dialog (account.adobe.com/profile), I select Pakistan (+92) and enter my mobile number, but clicking Add always fails with this message:
'An error occurred while performing this action. Please try again later.'
No SMS code is ever sent.
What I have already tried:
- Many attempts over two days, including waiting and retrying later
- Different browsers and my own phone
- Different mobile numbers — none of them can be added
- Adding the number via Account and security > Two-step verification (SMS) — same error
- Adding the number via Account > Account information > Mobile phone — same error
- The Contributor support contact form — it redirects me back to the phone-verification page, so I cannot submit a request
- General Adobe chat — it would not connect me to an advisor because my account has no paid plan, and it redirected me back to the same contributor form
Is phone verification for +92 (Pakistan) numbers currently broken? Is there any other way to get the number added or verified, or to reach Contributor Support without completing this step first?
Thank you for any help.
