Cannot log in to Adobe Stock Contributor account (phone verification not working)

Forum|Forum|5 months ago
September 21, 2025
2 replies
94 views

Hello Adobe Community,

I cannot access my Adobe Stock contributor account.

The website asks me to add a phone number to protect my account,

but when I try to add my phone number, the system does not work

and I cannot complete verification.

My account email [SENSITIVE INFO REMOVED BY MODERATOR]

My country: Uzbekistan

Please, could a moderator or Adobe staff member help me verify my account

or manually add my phone number?

I need to access my contributor account to continue my work.

Thank you in advance for your help!

Troubleshooting

Abambo

Community Expert

This is a case for customer care, as the phone number is attached to your Adobe ID, not your contributor account. Some users reported that it eventually worked after a while.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

This user-to-user web community is not a secure support channel for reaching out to Adobe. Employees almost NEVER visit this space. And if they did, they can't discuss sensitive account matters in a public web forum for privacy reasons.

Also, please don't post sensitive personal information in a public web forum where it could be exploited.

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

ATTN: Unaccepted Phone Number

Good luck.

Nancy O'Shea— Product User & Community Expert

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