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Participant
January 11, 2024
Question

Cannot log in to the correct Adobe Stock account

  • January 11, 2024
  • 3 replies
  • 168 views

I uploaded some of my photos many years ago. I have been recieving emails that my photos have sold but when i try to log in I do not go to the correct account. I do not remember the original password. When I use Facebook to log in there is no record of my photos. 

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3 replies

Abambo
Community Expert
Community Expert
January 13, 2024

Your Adobe ID is your gate to the contributor account. If you can't sign into your Adobe ID, you can't access your contributor account. 

 

If you started many years ago on Fotolia, you will need to synchronize the Fotolia account. https://helpx.adobe.com/stock/contributor/help/contributor-fotolia.html

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
January 12, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">
John T Smith
Community Expert
Community Expert
January 11, 2024

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730