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K
Kim Phuong Art
Participating Frequently
November 14, 2024
Frage

Cannot see the download was sold listed on acitvity

  • November 14, 2024
  • 1 Antwort
  • 364 Ansichten

Hello, I have a client who came to me, he wanted to buy a specific resource that I listed on Adobe stock before. I  gave him the link to the image stock on Adobe Stock. He said he purchased that image. But when I checked the activity on Adobe Stock Contributor, I saw no download of that image stock. Is this a bug or it is taking time for adobe stock sales to usually appear on the activity? Thanks

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1 Antwort

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
November 14, 2024

The sales activity is essentially real time. Is it possible that he used a free trial account to license the image?

Jill C., Forum Volunteer
    K
    Kim Phuong ArtAutor
    Participating Frequently
    November 18, 2024

    you are right, it was a free trial, I didn't know that it was not counted:' (

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 18, 2024

    Free trial sales count as any other sales. Adobe pays for those. It may well be that they did only download the preview. Or it simply may be a free picture. For those in the free collection, you do not see the downloads.

    ABAMBO | Hard- and Software Engineer | Photographer
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