Cannot verify phone number for new Contributor account (+380 error)

6 replies
38 views
Translate

Hello!
I am trying to register a new Adobe Stock Contributor account from Ukraine. My email is successfully verified, but I am completely stuck on the mandatory phone verification step.
Every time I enter the phone number (+380...), the system shows the error: "An error occurred while performing this action. Please try again later."
I have already tried:
• Changing browsers (Chrome, Edge, Firefox) and using Incognito mode
• Using mobile data instead of Wi-Fi
• Trying two different phone numbers and devices
• Clearing cache and cookies
I also sent an email to contributor support yesterday, but haven't received a reply yet. Could an Adobe Moderator or Employee please escalate this issue to the Contributor Relations team so they can activate my account or verify the number manually?
Thank you in advance for your help!

Nancy OShea

Community Expert

Try verification during off-peak-hours when your phone provider is less busy.

Also, allow 12 hours to receive the SMS text verification code.

Good luck.

Translate

Nancy O'Shea— Product User & Community Expert

S

Serendipitous_Mist412d

Participant

Hello,I am experiencing exactly the same problem.I am creating a new Adobe Stock Contributor account and get the error:"An error occurred while performing this action. Please try again later."The error appears when trying to add and verify my phone number.I have already tried:Multiple phone numbersDifferent browsersMobile data and Wi-FiDifferent devicesMy mobile number can receive SMS messages normally, but Adobe does not proceed to the verification step.Could an Adobe Moderator please investigate or escalate this issue?

Thank you.

Translate

M

Maryna MogylevskaAuthor

Participant

Update: The issue has been successfully resolved! Adobe Customer Care replied to my email and helped me verify the phone number. The account is now fully active. Thank you everyone!

Translate

S

Serendipitous_Mist412d

Participant

I am experiencing the same issue with phone verification. Could you please provide me any information on what to do or where to ask for help? Thank you!

Translate

jacquelingphoto2017

Community Expert

Hi @Serendipitous_Mist412d

Use the “Contact us” link at the bottom of your account page to send a ticket to Adobe asking for their assistance in verifying your number. Include what you did and the error message that you got.

Best wishes
Jacquelin

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.