Cant get access to cash out on sold stock

Ive tried countless times to link my accounts as it says i have to now its not fotolia anymore. i know ive sold stuff, but cannot for the life of me log in to see how much or how to cash out which is all i want to do. this is an old account, i no longer use illustrator or adobe products. the furthest ive got is it saying this account is already in use. its driving me crazy?