Skip to main content
Inspiring
July 27, 2023
Question

Cant upload

  • July 27, 2023
  • 2 replies
  • 329 views

Hi there, 

 

I've added a new site via Filezilla with the correct information and I've uploaded my file but nothing is showing up on my uploaded files when I visit the website for adobe stock! Can't find any help via chat, either.. Don't know where Im going wrong

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
July 28, 2023

Video files take a moment before they appear in your account. This is because they are biger files and they still get processed, before the get transferred into your account. Clear your browser cache. Refresh the page. If they don't show up after a day, sign out and in again.

 

Chat is for customer support, not contributor support. Contributor support can be reached out like described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

The support is not live support, and currently, you should expect some delays. Watch your spam folder, Adobe answers by e-mail.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
July 27, 2023
quote

Hi there, 

I've added a new site via Filezilla with the correct information and I've uploaded my file but nothing is showing up on my uploaded files when I visit the website for adobe stock!


By @Finlay Films

==========

Unsure what "new site" you're talking about.

 

Adobe Stock is a royalty-free asset service. 

Are you a Stock Contributor with a valid Stock contributor account?

Did you upload assets directly to Stock from your Stock Contributor portal?

 

Nancy O'Shea— Product User & Community Expert
Inspiring
July 27, 2023

I'm talking about file zilla - the site(adobe) i'm uploading to.

I am a videographer with an adobe account. 

I am trying to upload but I can only upload videos via FTP

Nancy OShea
Community Expert
Community Expert
July 27, 2023

How big were your video files?

How long ago did you FTP them?

 

Nancy O'Shea— Product User & Community Expert