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Participant
February 13, 2024
Question

Closed Account [title changed by mod]

  • February 13, 2024
  • 2 replies
  • 196 views

Dear Adobe Stock team,
please inform me whether you will be reopening my account or not. It has
been two months since you disabled it without providing any explanation.
Despite numerous emails, I have yet to receive a reply. Please let me know
if my account will be reopened or if it will remain disabled. Your customer
support has been completely unresponsive.


[image: image.png]

?????????

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
February 13, 2024

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
February 13, 2024

I was very happy when someone downloaded a $226 design from my account. But when I tried to withdraw it, my account was disabled. Please tell me why my account was disabled. It seems like a problem with your system. When this design was sold, I informed you first, but I didn't receive any reply. Then I made my payment payout, but I didn't receive any email from you, and my account was disabled.

Kevin Stohlmeyer
Community Expert
Community Expert
February 13, 2024

@good_smile01920 I moved your post to the proper forum. You replied to a completely unrelated topic. Please be more careful in the future.