Skip to main content
Yurka Casper
Participant
September 8, 2026
Question

Closed Ticket Without Resolution / Account Appeal - Case ADB-46967713-M2Q9

  • September 8, 2026
  • 4 replies
  • 60 views

Hello Adobe Staff, My contributor account was deactivated, and I submitted a clarification regarding a technical issue during bulk uploading via StockSubmitter. My support ticket ADB-46967713-M2Q9 was automatically closed without any substantive response or resolution from the Compliance team. I am fully ready to clean up and remove any non-compliant files immediately upon account restoration and ensure strict compliance going forward. Could a staff member please assist in escalating my case to the Trust & Safety / Compliance team for a manual review? Thank you, Yuri Krainov

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 8, 2026

    Refer to Ralph’s post below for more details.

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 8, 2026

    Adobe doesn’t monitor this user-to-user Contributor forum. Nobody here can help you. This is a private matter between you and the Contributor Relations Team. 

     

    Did you file an official appeal request?  If so, all you can do now is wait for a favorable outcome.

    When the Contributor Relations Team is ready to contact you, you’ll be notified. Probably not until then.

    Investigations can take several weeks or months depending on case load.

    Good luck.

    Nancy O'Shea— Product User & Community Expert
    Yurka CasperAuthor
    Participant
    September 9, 2026

    But that's the only thing I get. this is ignoring and closing the case. although I have explained the nature of the error many times. It's been a few months now: (
    Okay, sorry to bother you. I just don't have the tools anymore to get a fair solution to my situation. Thank you.

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    September 8, 2026

    You have a case number. All you can do now is wait. Adobe does not monitor this forum. Investigations and take weeks or even months and cannot be considered for escalation. 

    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices