Inspiring

Answered

Concern for Adobe Stock process and request from contributor.

Forum|Forum|10 months ago
March 31, 2025
5 replies
1580 views

Hey Adobe Stock Team,

I hope you're doing well. I’m reaching out because my account, along with many other contributors', was deactivated without any warning. We've spent years creating original content and following the rules, so this has been really disheartening.

I understand that you receive a massive number of submissions, and managing them fairly is challenging. But many contributors, including myself, believe that the current review system needs improvement. If mistakes happened, they were unintentional—no creator wants to violate the rules.

We kindly request a more balanced approach, where AI helps with efficiency, but human reviewers ensure fairness. Hiring more reviewers or improving the system would not only support contributors but also help Adobe grow. We are part of the Adobe Stock family, and our success contributes to the platform’s success.

I really hope you take this into consideration and find a way to solve these issues. Looking forward to your response.

Thank you! KULDEEP SONI

Correct answer Jill_C

Hey, I appreciate your perspective, but I’d like to respectfully share another point of view — not as a complaint, but as a genuine suggestion from someone who’s been a part of the contributor community.

Yes, buyers are important — but without contributors, there would be no content for buyers to purchase. We’re not asking for special treatment, just a fair system that supports genuine creators. If Adobe grows, it’s because both buyers and contributors trust the platform.

And let’s be honest — many contributors have had their accounts blocked without clear reasons. Most of them haven’t done anything intentionally wrong. If someone knowingly breaks the rules, of course they should be penalized. But a lot of us genuinely don’t know what went wrong, and that’s why communication and clarity matter.

So again, this is not a complaint. It’s a respectful request and a suggestion from someone who wants to see Adobe grow in a way that supports everyone — buyers, contributors, and the platform itself.

Thanks.

I agree that the feedback on suspended accounts could be more timely and informative.. Due to the number of blocked accounts under investigation at any one time, the process seems to take way too long, and the information provided to the Contributor is sparse.

Adobe has grown the database dramatically in the past year with a ~500% increase in AI assets and ~11% increase in other asset types. I doubt that they added 500% more Buyers during thst time frame. There is no shortage of content. Recent increases in rejection rates of both AI and non-AI assets might be an indication that growing the database is not as high a priority as it once was.

Good luck on getting your account investigated and restored soon.

K

Kuldeep335964901f7oAuthor

Inspiring

Got my account back but:

I’m really disappointed that my account was blocked without any proper explanation. Even worse, some of my earnings were also deducted... and I still don’t know what I did wrong. I’ve always followed the rules and uploaded original content, yet no clear reason has been given till now. If there was any suspicious activity, I honestly don’t know about it. How can I protect myself from this in the future if I don’t even know the reason my account was blocked?

Nancy OShea

Community Expert

What more explanation do you need?

Your account was flagged for "Highly Unusual Sales Activity."

Suspicious account activity is cause for concern. An audit is necessary to protect you and Adobe from illegitimate sales transactions (bad actors, stolen credit cards, hackers, etc....)

You may have been mildly inconvenienced by it, but it's much better to be safe than sorry.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

Moved from the stock forum to the stock contributors forum.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

Moderators do not check your assets to make you a better contributor, but to protect the customers of Adobe stock. Accounts get only suspended for flagrand violations of the rules, and not for minor issues.

Most of your text is not very consistent with your position as a supplier. Indeed you are requesting that Adobe sells your assets. That's not how such a relation works. I'm sorry to say that, but you are not in a position to "request" but you can "suggest" or "ask" for something, if you understand the nuances.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

K

Kuldeep335964901f7oAuthor

Inspiring

Thanks for taking the time to respond.

First off, I truly respect the work that your moderators do to protect the platform and its customers — that’s very important. I also want to say that I didn’t mean to come across as demanding in any way. I’m just a passionate contributor who's been working hard, and I only meant to respectfully share some thoughts and concerns.

I’ve been uploading original content for over a year now — more than 1,000 assets, all created by me, and I’ve always tried to follow the rules. If something went wrong, it honestly wasn’t intentional. Like many other contributors, I just want to be a part of the Adobe Stock community and grow with it.

I understand that the support team handles these issues, and I’ve already submitted my appeal (Ticket #00358050) on March 27. I’m not trying to rush the process — just hoping someone sees the human side behind the account.

Nancy OShea

Community Expert

Adobe likely detected suspicious account activity that requires an audit.
1) Unusual sales or refunds.
2) Use of Brand Names in keywords/descriptions.
3) Using multiple accounts to artificially boost sales or bypass submission limits.
4) Customer complaints / 'Take Down Notices' from 3rd parties.
5) Other violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Be patient. It may take several weeks for an investigation to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock.

Meanwhile, work on other projects. Submit content to other stock services.

Good luck.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the communit bugs">

K

Kuldeep335964901f7oAuthor

Inspiring

ok thanks

K

Kuldeep335964901f7oAuthor

Inspiring

Hey Adobe Stock Team,

I hope you're doing well. I’m reaching out because my account, along with many other contributors', was deactivated without any warning. We've spent years creating original content and following the rules, so this has been really disheartening.

I understand that you receive a massive number of submissions, and managing them fairly is challenging. But many contributors, including myself, believe that the current review system needs improvement. If mistakes happened, they were unintentional—no creator wants to violate the rules.

We kindly request a more balanced approach, where AI helps with efficiency, but human reviewers ensure fairness. Hiring more reviewers or improving the system would not only support contributors but also help Adobe grow. We are part of the Adobe Stock family, and our success contributes to the platform’s success.

I really hope you take this into consideration and find a way to solve these issues. Looking forward to your response.

Thank you! KULDEEP SONI

kglad

Community Expert

please don't post duplicat messages.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

K

Kuldeep335964901f7oAuthor

Inspiring

sorry

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