Participant

Answered

Contact AdobeStock?

Forum|Forum|7 years ago
December 23, 2018
2 replies
2538 views

Hello,

I'm quite desperate...

I got an e-mail from Adobestock and have to answer, but for now 1 hour ( ! ) I try to find a e-mail address.

A company of this size and no e-mail address? I can't believe that this is the way to treat customer?

Perhaps here in the forum is somebody who can give me a e-mail address?

Best regards

Petra

Contributors

This topic has been closed for replies.

Correct answer MatHayward

Your tax form is going to expire at midnight on December 31. The email you received was a reminder to update your tax form so your commissions are not subject to the maximum withholding rate of 28% starting on January 1. I just checked your account and see you have still not updated the form. I recommend you do so.

To answer your specific question, the email address for contributor support is contributor-support@adobe.com

The email address for the Adobe Stock tax team is adobetax@adobe.com

Kind regards,

Mat Hayward

MatHaywardCorrect answer

Legend

Your tax form is going to expire at midnight on December 31. The email you received was a reminder to update your tax form so your commissions are not subject to the maximum withholding rate of 28% starting on January 1. I just checked your account and see you have still not updated the form. I recommend you do so.

To answer your specific question, the email address for contributor support is contributor-support@adobe.com

The email address for the Adobe Stock tax team is adobetax@adobe.com

Kind regards,

Mat Hayward

F

funfudelAuthor

Participant

Hello MatHayward,

Thanks for your answer!

I have found the library and filled in the form, hopefully right :-)

And a special thank for the email addresses.

Best regards

Petra

John Waller

Community Expert

I got an e-mail from Adobestock and have to answer,

What exactly does the email say? Are you sure it's not fake? A phishing scam?

F

funfudelAuthor

Participant

Hi John,

I don’t think it is spam or phishing. The original text is:

„Bitte beachten Sie, dass die Gültigkeit Ihres eingereichten Steuerformulars U.S. IRS W -8 in 1 Woche abläuft.

Das Formular U.S. IRS W-8 muss alle 3 Jahre erneuert werden, um, wenn zutreffend, die für Sie geltende Besteuerung aufrechtzuerhalten. Daher bitten wir Sie das entsprechende Formular schnellst möglich erneut zu übermitteln, so dass es durch die IRS bestätigt werden kann.

Um Ihr neues W-8 U.S. IR -Formular einzureichen besuchen Sie bitte unsere Steuer-Bibliothek."

And I do not at all understand, what this mail wants to tell me…

Best regards

Petra

P.S. It's not cool that my real name is showing, although I have been asked for a nickname...

Abambo

Community Expert

Hallo Petra,

Du bist Stock Contributor, lädst also Bilder hoch die verkauft werden?

Das Formular welches hier erwähnt wird, ist ein Formular der US Steuerbehörden. Du müsstest eigentlich bereits ein solches eingereicht haben, wenn nicht, dann ist die Mail ganz sicher fake und phishing. Wenn ja, würde ich einmal bei Deinen Daten nachsehen, ob die Angaben der Mail richtig sind.

Adobe Stock Contributor hat eigentlich die einfachste Methode um angesprochen zu werden. Du gehst auf Deine Verkaufsseite und in der Fußzeile findest Du einen Link:

Im Deutschen heißt es einfach "Kontakt".

Nur Du (und Adobe) kannst Deinen richtigen Namen sehen. Alle anderen sehen Deinen Spitznamen:

ABAMBO | Hard- and Software Engineer | Photographer

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