Skip to main content
Participant
May 10, 2017
Answered

Content Approved but not appearing in Search

  • May 10, 2017
  • 1 reply
  • 464 views

I submitted a couple videos which were both approved by Adobe last week, however they still don't seem to be showing up in search results when using any of the key words.  Is there typically a long delay from when content is approved and when it appears in the search results.

Thanks in advance.

This topic has been closed for replies.
Correct answer MatHayward

Are you able to find it using the content ID number? You can also search from within your portfolio and that should narrow down the results. It's important to remember that only keywords are searchable so be sure any words you are using to search are listed in your keywords (not the title).

In addition, can you confirm the clips are in a standard size? Adobe Stock will only recognize clips in the following dimensions:

* 1280*720

* 1920x1080

* 2048x1080

* width >= 3840 AND height >= 2160

Kind regards,

Mat Hayward

1 reply

Sheena Kaul
Community Manager
Community Manager
May 10, 2017

Moving to Adobe Stock Contributors

Looping in MatHayward​ to help you better.

Participant
May 16, 2017

Thanks Sheena. I look forward to hearing what MatHayward has to say.

MatHayward
Community Manager
MatHaywardCommunity ManagerCorrect answer
Community Manager
May 17, 2017

Are you able to find it using the content ID number? You can also search from within your portfolio and that should narrow down the results. It's important to remember that only keywords are searchable so be sure any words you are using to search are listed in your keywords (not the title).

In addition, can you confirm the clips are in a standard size? Adobe Stock will only recognize clips in the following dimensions:

* 1280*720

* 1920x1080

* 2048x1080

* width >= 3840 AND height >= 2160

Kind regards,

Mat Hayward