Participant

Question

Contributor account deactivated 3 months ago - No response and no case number yet

7 replies
146 views
Translate

Hello,My Adobe Stock Contributor account was deactivated 3 months ago without any prior notice or explanation. Right after it happened, I submitted an appeal through the official form, but I never received a confirmation email or a case number.I suspect my account might have been automatically flagged due to an unusual sales spike that occurred around that time. I want to emphasize that I have absolutely no involvement in this traffic, nor have I ever engaged in any fraudulent activities or artificial sales manipulation. I am a legitimate contributor who strictly follows the Terms of Service.Since it has been 90 days without a single update or any way to contact support, I am posting here hoping that an Adobe Moderator can kindly review this and escalate my case to the Compliance Team.Thank you for your assistance.

J

jose270358463zjy

Participant

It happen exactly the same to me, I got a sales spike that had nothing to do with me manipulating the sales, and right after that I got and email saying that my account was suspended for suspicious activity. It was more than 2 months ago and also I haven’t heard from them.
I don’t know why other members of the community give answers like “ We can’t do anything about it” it’s a community forum, I imagine it is made to share experiences about the subjects related to adobe

contributor, it’s obvious that we know you cant do anything about it : )

Translate

Nancy OShea

Community Expert

@jose270358463zjy

Translate

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

When Adobe Stock is ready to contact you, you’ll be notified. Probably not until then.

Appeals requests can take several weeks or months, depending on case load.

Wait patiently. Work on other projects, submit to outside services.

Good luck.

Translate

Nancy O'Shea— Product User & Community Expert

daniellei4510

Community Expert

You submitted an appeal. All you can do now is wait. Adobe does not monitor this forum.

Translate

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

jodij28273193

Inspiring

We are contributors, just like yourself. I believe there is a forum dedicated to the deactivated accounts. We cannot help you here. There is no Adobe support in this forum.

Translate

Nancy OShea

Community Expert

I believe there is a forum dedicated to the deactivated accounts.

========

Not true, @jodij28273193. This is the only forum for Contributors.

Unless the user is blocked by geo-restrictions, the user should have received a case number & further instructions on how to request an appeal. See below for more details.

Translate

Nancy O'Shea— Product User & Community Expert

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.