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Participant
September 7, 2026
Question

Contributor account deactivated 3 months ago - No response and no case number yet

  • September 7, 2026
  • 5 replies
  • 71 views

Hello,My Adobe Stock Contributor account was deactivated 3 months ago without any prior notice or explanation. Right after it happened, I submitted an appeal through the official form, but I never received a confirmation email or a case number.I suspect my account might have been automatically flagged due to an unusual sales spike that occurred around that time. I want to emphasize that I have absolutely no involvement in this traffic, nor have I ever engaged in any fraudulent activities or artificial sales manipulation. I am a legitimate contributor who strictly follows the Terms of Service.Since it has been 90 days without a single update or any way to contact support, I am posting here hoping that an Adobe Moderator can kindly review this and escalate my case to the Compliance Team.Thank you for your assistance.

    5 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 7, 2026

    When Adobe Stock is ready to contact you, you’ll be notified. Probably not until then.

    Appeals requests can take several weeks or months, depending on case load. 

    Wait patiently. Work on other projects, submit to outside services.

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    daniellei4510
    Community Expert
    Community Expert
    September 7, 2026

    You submitted an appeal. All you can do now is wait. Adobe does not monitor this forum.

    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    jodij28273193
    Inspiring
    September 7, 2026

    We are contributors, just like yourself. I believe there is a forum dedicated to the deactivated accounts. We cannot help you here. There is no Adobe support in this forum. 

    Nancy OShea
    Community Expert
    Community Expert
    September 7, 2026

    I believe there is a forum dedicated to the deactivated accounts.

    ========

    Not true, ​@jodij28273193. This is the only forum for Contributors. 

     

    Unless the user is blocked by geo-restrictions, the user should have received a case number & further instructions on how to request an appeal.  See below for more details.

     

    Nancy O'Shea— Product User & Community Expert