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Carefree_Mermaid1c45
Participant
Oct 29, 2026 2:20 PM UTC
Question

Contributor account deactivated by mistake — duplicate account approval request ignored

Hi, I need help with my contributor account.

 

Original case ADB-47464404-X5J5 (Multiple account approval request, submitted 2026-10-08) has had no reply for over 3 weeks. Follow-up case ADB-47669816-H3D4 was submitted 2026-10-22, also no reply.

 

My new Adobe ID yating020@gmail.com was flagged as a duplicate account, but my old Adobe ID 456maple@gmail.com is still a valid, verified Adobe ID — only its contributor account was deactivated. I just need one working contributor account: either restore the old one, or approve the new ID and permanently close the old contributor account.

 

Please help escalate these two cases. Thank you.

      1 reply

      daniellei4510
      Community Expert
      daniellei4510Community Expert
      Community Expert
      Oct 29, 2026 2:24 PM UTC

      Adobe does not participate in this forum. You have a case number. Your only option now is to continue waiting until Adobe completes their investigation. No one here can be of assistance.

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