Contributor account deactivated for "suspicious activity" – no response to case 00516089 for 6 months

4 replies
41 views
Translate

Hello, On May 21, 2026, my Adobe Stock contributor account was deactivated for "suspicious activity." I contacted Contributor Support the same day and received case number 00516089, but I have not received any response for almost six months. I have just sent a follow-up in the same case. I believe the deactivation was a mistake. I have only one contributor account, and all my submissions are my own original work. I'm ready to verify my identity or provide any documents needed. Could a moderator or Adobe staff member please help escalate my case for a manual review? I can share my account details privately. Thank you!

Nancy OShea

Community Expert

Most cases are resolved within 60-90 days of appeal requests. But some people have reported waiting much longer.

All you can do is wait & submit to outside marketplaces.

Translate

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

No Contributor Relations employees here, sorry. This is the Stock buyer’s forum. For future reference, here is the dedicated Contributor forum where we discuss Contributor-related matters.

https://community.adobe.com/questions-38

I‘ll move your post there now.

Did you submit an appeal request to the Contributor Relations Team?

https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

Translate

Nancy O'Shea— Product User & Community Expert

D

different_motivation3a54Author

Participant

Thank you for moving my post, Nancy!

Yes, I submitted an appeal through that exact contact form on May 21, 2026, and received case number 00516089. I have not received any reply since then. I have also sent a follow-up in the same case thread.

Is there any other way to escalate it? Any advice would be appreciated.

Translate

daniellei4510

Community Expert

Adobe does not participate in the forum and as contributors like yourself, we cannot be of assistance, unfortunately, and have no means of having your case escalated.

Translate

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.