Contributor account location

Question

My account is registered in the United States, but my current physical location is Sri Lanka. I'm not sure how this discrepancy occurred, but I now need to update my account's location to Sri Lanka. This change is necessary so that I can accurately update my address and tax information.

I've attempted to resolve this issue by reaching out to the support chat. An agent tried to assist me by creating a trial version of a product on my account in an effort to change the location, but unfortunately, this approach did not work as intended.

Furthermore, I've also sent an email to the contributor support email address. However, I have yet to receive a response. I remain hopeful that they will get back to me soon. Has anyone else experienced a similar situation?

Abambo · Answer

Chat is not to be addressed for CONTRIBUTOR SUPPORT. You need to contact contributor support. You need to use the form (you said you e-mailed?), as the form will include all the necessary references to your account.

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Then you need to watch your spam folder as Adobe responds via mail. After 14 days, I would resend a reminder.

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