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alexb79610119
Participant
September 14, 2026
Answered

Contributor Account Review Request: Clarification on Case ADB-46450611-M9N6 vs. Prior Support Audit

  • September 14, 2026
  • 5 replies
  • 114 views

Hi Adobe Community Team / Moderators,

I am reaching out here because I need assistance from a community manager or support supervisor to look into a critical misunderstanding regarding my contributor account

My account has been paused/closed under a sales review (Case: ADB-46450611-M9N6), but there appears to be a major contradiction with previous support communications that needs a manual review.

Context:

  • Account Portfolio: Long-time contributor with over 5,000+ original video assets (100% self-created content, no generative AI, zero prior issues).

  • Previous Audit (Case 00506345): Earlier this year (May 6), I proactively contacted Contributor Support regarding account activity. Support officially checked my profile and confirmed in writing that there were no problems with my sales ("We have checked your account, and there's no problem on your sales").

Request for Assistance:

Given that my sales activity was previously reviewed and cleared by support under Case, the recent automated closure and decision under Case seem to be a technical contradiction or an automated error.

Could a staff member please escalate this case to a senior reviewer or compliance team to cross-reference the current review with my May audit history and restore my account?

Thank you for your time and help.

Best regards,

Ivan Ivanov

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      Correct answer alexb79610119

      Nancy, referring to this as "half of a two-sided story" completely ignores the fact that the "other half" is Adobe's own official written documentation. Adobe's support team explicitly audited and cleared these exact sales on May 6 (Case 00506345).

      You mention that Adobe shuts down suspicious activity to "stop the bleeding." Let’s be clear about how this business works: Adobe takes a massive commission from every sale. In exchange, it is strictly Adobe's responsibility to secure its payment gateways and vet buyers. If Adobe's system allowed fraudulent buyers to make purchases, that is Adobe's internal security failure. Penalizing an innocent creator for Adobe’s inability to filter bad transactions is absurd.

      Adobe certainly has the right to refuse service and close any account. However, terminating a profile is entirely different from retroactively confiscating $2,800 in legitimately earned royalties that were already verified by your own staff. That is not "managing a marketplace"—that is the unlawful retention of funds.

      Let me be perfectly clear: I will not simply "let this go" or hope for a favorable outcome. I am actively pursuing this matter through formal legal channels, including the BBB, the FTC, and binding arbitration. Furthermore, as a YouTube creator with millions of views across my portfolio, I have a substantial public platform, and I will absolutely not stay silent about how Adobe treats its independent contributors.

      I am leaving this public record so other creators understand the severe financial risks of keeping any balance on a platform that forces innocent users to pay for its own security flaws.

      5 replies

      alexb79610119AuthorCorrect answer
      Participant
      September 16, 2026

      Nancy, referring to this as "half of a two-sided story" completely ignores the fact that the "other half" is Adobe's own official written documentation. Adobe's support team explicitly audited and cleared these exact sales on May 6 (Case 00506345).

      You mention that Adobe shuts down suspicious activity to "stop the bleeding." Let’s be clear about how this business works: Adobe takes a massive commission from every sale. In exchange, it is strictly Adobe's responsibility to secure its payment gateways and vet buyers. If Adobe's system allowed fraudulent buyers to make purchases, that is Adobe's internal security failure. Penalizing an innocent creator for Adobe’s inability to filter bad transactions is absurd.

      Adobe certainly has the right to refuse service and close any account. However, terminating a profile is entirely different from retroactively confiscating $2,800 in legitimately earned royalties that were already verified by your own staff. That is not "managing a marketplace"—that is the unlawful retention of funds.

      Let me be perfectly clear: I will not simply "let this go" or hope for a favorable outcome. I am actively pursuing this matter through formal legal channels, including the BBB, the FTC, and binding arbitration. Furthermore, as a YouTube creator with millions of views across my portfolio, I have a substantial public platform, and I will absolutely not stay silent about how Adobe treats its independent contributors.

      I am leaving this public record so other creators understand the severe financial risks of keeping any balance on a platform that forces innocent users to pay for its own security flaws.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 16, 2026

      Before you waste a dime on costly legal fees, carefully read the TERMS & CONDITIONS you agreed to. Any action you take begins & ends there. 

       

      Goodbye & good luck.

       

      Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 15, 2026

      I’m not engaging in discussions about personal account matters.

      1. That’s way beyond the scope of this public user forum. 
      2. We’re only getting half of a two-sided story here. 

       

      I’ll just say this: participation in Adobe Stock is a personal decision. Contributors have no influence over what Adobe does. Stock is their platform and their marketplace to run however they deem necessary.

       

      Whenever suspicious activity is detected, Adobe Stock shuts it down to stop the bleeding. Ignoring problems & hoping they’ll go away is not an option. Adobe has the right to deactivate or terminate accounts as needed. These are the TERMS & CONDITIONS that every contributor agrees to when we join.

      1. https://helpx.adobe.com/stock/contributor/content-policies-guidelines/content-policies/content-submission-requirements.html
      2. https://www.adobe.com/go/contributor-agreement

       

      Adobe does not hold exclusive rights to contributor’s content. So feel free to find buyers on other marketplaces. Or exercise the appeal procedure that you have before you and hope for a favorable outcome. Those are your choices.

       

      Whatever you decide, best of luck.

       

      Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 14, 2026
      1. Nobody here can help you with an account matter. 
      2. Adobe doesn’t monitor this user-to-user forum.
      3. What’s past is past. This is now. Something must have happened recently to trigger an internal audit. 
      4. Contact the Contributor Relations Team from the link in your portal. A new case number will be generated, and a form for you to request an appeal.
      5. Trust the process. 

      Good luck.

       

      Nancy O'Shea— Product User & Community Expert
      alexb79610119Author
      Participant
      September 15, 2026

      Thank you for the reply. While I understand that community volunteers cannot directly resolve account issues, "trusting the process" becomes impossible when the process itself is fundamentally broken and directly contradicts Adobe's own written records.

      This is not a standard ban or a generic complaint. This is a severe institutional contradiction involving a long-standing contributor portfolio (5,000+ original video assets, 100% self-created, zero AI, zero prior issues).

      Here are the concrete facts of the case that support refuses to address:

      1. The Official Written Clearance (Case 00506345 - May 6): Months ago, I proactively contacted Adobe Contributor Support regarding batch buyer downloads to ensure everything was fully compliant. On May 6, Adobe Support officially reviewed my profile and formally confirmed in writing:

        «We have checked your account, and there's no problem on your sales. We appreciate your contribution.»

      2. The Contradictory Ban (Case ADB-46450611-M9N6 / ADB-47086196-J3C0): Months later, the system or support completely reverses its own official audit outcome, permanently bans my account under the false pretext of "artificial sales inflation," and confiscates $2,800 in earned royalties.

      3. The Absurdity: Adobe is currently penalizing me for the exact same sales activity that their own team formally audited and cleared in writing on May 6. As an independent contributor, I have zero technical control over third-party buyer purchasing patterns on the marketplace. Furthermore, standard support channels have completely gone silent, closing tickets with canned templates without reconciling their own audit logs.

      When a platform officially clears your sales in writing and then bans you later for those same sales while withholding thousands of dollars, telling a contributor to "trust the process" is an insult.

      I am publishing these specific details here so that the community is aware of how internal contradictions are being handled, and so that an escalation manager with actual authority can finally cross-reference Case with the prior audit in Case.

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