Participant

Question

Contributor Support Issues After Adobe Broke My Account

Forum|Forum|3 years ago
March 24, 2023
2 replies
1134 views

I have tried using the Virtual Chat to contact the 'Stock Contributor' team but after being passed on by the initial agent the chat always times out after 60 minutes with no answer. I have tried this 7+ times now and wasted a lot of time (some of the interactions in sceenshots)

I have also emailed contributor-support@adobe.com 3x but no response in the past 2 weeks.

Running out of ideas to solve my issue which is:

I used to have an Australia based Adobe account for my lightroom images plus my contributor account. Upon moving to the UK I was told I could not transfer the account region and was told the simplest way to resolve this region change was to close my account and re-open a UK one. I did this and re-synced my Lightroom images without issue but the region change has meant I can no longer access my contributor images.

I can see the images still exist on the Adobe Stock site and I am still receiving emails for sales.

I'd like to ensure that I do not lose the images and am able to access the funds coming from the sale. Ideally this would be done by linked my contributor imags and sales to my new Adobe account I was forced to create.

This topic has been closed for replies.

Abambo

Community Expert

Adobe customer support (chat) can't help you here, as they are customer support and not contributor support. Contributor support answers by e-mail, but as you accessed contributor support directly by mail, and not using the recommended form, it may well be that your requests ended up in their spam folder. It is recommended to use the form for contacting Adobe contributor support: Need help? (Stock Contributor Support)

Now, it may well be, that your mail has been answered, and the answer landed in your spam folder, so check that one.

@MatHayward from Adobe may be of more help here.

ABAMBO | Hard- and Software Engineer | Photographer

A

AndrewRobinsAuthor

Participant

Hi,

The Adobe Support Chat is where I was directed by Adobe. They do 'try' and help by transferring me to a Specialist but after waiting 60 mins with no answer it disconnects. This has happened at least 8 times now.

What happens when you click the link you provided? For me it does not take me to a form. Adobe also provided this link to me but when I explained the form does not exist they agreed then transferred me on the chat.

Abambo

Community Expert

What happens when you click the link you provided? For me it does not take me to a form. Adobe also provided this link to me but when I explained the form does not exist they agreed then transferred me on the chat.

By @AndrewRobins

The link goes to the help page, describing how to get in touch with Adobe contributor support.

@MatHayward is probably the only one here on the fora, who can look into your problem, from the Adobe side.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

#1. You're barking up the wrong tree. Online Chat is for Creative Cloud (software) product activation and subscription billing matters only. They can't help you with your Stock Contributor account.

#2 Stock Contributor Support is a separate team in a different physical location.

https://contributor.stock.adobe.com/contact

#3 Blocked/Terminated Account:

https://community.adobe.com/t5/stock-contributors-discussions/reasons-for-blocked-accounts/td-p/13654587

Nobody here can help you with a blocked or terminated Stock Contributor account.

Nancy O'Shea— Product User & Community Expert

A

AndrewRobinsAuthor

Participant

Thanks for the reply.

On #1 once you chat to the agent they try and pass you to the Contributor Team (the specialist they refer to) but this times out.

#2 - not sure I understand. I've been to this page and it has nothing extra that would help me contact a person to help.

#3 - it isn't blocked or terminated. It has been de-linked and needs to be re-linked.

Nancy OShea

Community Expert

Use another web device that accepts cookies and does not have script blockers or VPN enabled.

Failing that, send an EMAIL to: contributor-support@adobe.com

Nancy O'Shea— Product User & Community Expert

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