Inspiring

Question

Copyright infringement - DMCA claim time?

Forum|Forum|2 years ago
April 3, 2024
4 replies
1790 views

I licensed footage on multiple sites including Adobe Stock and Artgrid. Last week I found 284 of my shots from Artgrid that have been uploaded to Adobe Stock, Pond 5, and Shutterstock under someone else's account with only my footage. I submitted a DMCA claim to each stock site. Pond 5 took quick action and took the footage and account down in four days. I have not heard from Adobe Stock yet and am curious if anyone else has had any experience with Adobe Stock with DMCA claims. And if so, how long did it take for the footage/account to be taken down?

Here's the account illegally uploading my footage if anyone is interested: [moderator deleted the link, there is no need to post an external link]

Contributors

This topic has been closed for replies.

Abambo

Community Expert

If the claim has been posted correctly, Adobe takes immediate action.

(BTW: your link did make my browser choke because it points to an add or tracking site. You can post a correct direct link to the offending account if you want to.)

ABAMBO | Hard- and Software Engineer | Photographer

jedikremerAuthor

Inspiring

Abambo

Community Expert

No trouble, the link is not the essential thing here.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Adobe employees don't work on weekends & holidays.

How many business days has it been since you filed your complaint?

Nancy O'Shea— Product User & Community Expert

jedikremerAuthor

Inspiring

I submitted last Friday the 29th. No doubt weekend and holliday work hours contributew to a delayed response. I'm just impatient as I really dislike theives and with Pond 5 taking such quick action it would be nice to see at least confirmation from Adobe.

Nancy OShea

Community Expert

I wouldn't expect an official reply for several weeks until after the investigation completes. In the meantime, check your email spam folder. You might receive an autoresponder confirming your claim was submitted.

This is just a guess as I've never needed to file a DMCA claim.

Good luck.

Nancy O'Shea— Product User & Community Expert

daniellei4510

Community Expert

I'm suspect Adobe will take action as soon as they can. They are probably overwhelmed with other DMCA claims and account suspensions, especially the latter. I'll never understand why people try to pull this nonsense. And to top it off, once the account is de-activated, they'll come over here and ask why.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

jedikremerAuthor

Inspiring

I can understand being overwhelmed with claims. But some sort of communication would be preferable to none. Pond 5 already removed the account and footage. Shutterstock at least sent me a generic email with a claim number. Adobe Stock? Nothing

daniellei4510

Community Expert

I dont disagree with you there. It's an old saw, but did you check your spam folder? Even with my filters set to put Adobe emails in a specific folder, I still find some get sent to junk for some unknown reason.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Jill_C

Community Expert

Adobe usually takes immediate action on such claims. Did you follow the procedure described in this page:

https://helpx.adobe.com/stock/contributor/help/how-to-report-suspected-misuse-of-your-intellectual-property.html

Jill C., Forum Volunteer

jedikremerAuthor

Inspiring

Yes, I followed the guidlines and submitted the online form via this same link. I'm surprised to have not heard from them yet. I read somewhere not to submit multiple claims as it could slow the process.

Abambo

Community Expert

You may not hear from them immediately, but check if the account is still on-line.

ABAMBO | Hard- and Software Engineer | Photographer

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