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riffy_83
January 26, 2026
Answered

Copytrack scam

  • January 26, 2026
  • 1 reply
  • 97 views

Hello, I have been contacted by email by a certain company called Copytrack claiming that I don't have the rights to use an image that I purchased on Adobe Stock within my plan. They are also asking for money. The author of the image they claim doesn't match the name in my licensing history for that image. I have googled them and there is a lot of noise saying it is a scam, however just want to check if anyone else had this issue and how to reply? thanks

Correct answer jacquelingphoto2017

Hi @riffy_83 , 

You licenced the image from Adobe, which gives you the right to use it. A name mismatch does not make your license invalid. Your concern is that you use the image according to the stipulation in the Adobe license. I assume you have a copy of the license agreement and receipt from Adobe. Those are your proof of the right to use the images. Keep them handy.

Copytrack needs to prove their claim to you. Besides name mismatch can come in many different forms such as pseudonyms, agency representation, or metadata variations and does not necessarily means it's different people. I have images submitted to different platforms using different pseudonyms. t's still the one me. 

If you opt to respond, you can tell them the image was licensed directly through Adobe Stock, under license ID [insert license number], on [insert date], and that Adobe Stock is a reputable licensing platform that you rely on their representation that the image was properly cleared for licensing. Ask them to kindly provide documentation establishing the rights chain for the author they represent so that it can be reconciled with Adobe’s records. Let them know that unless evidence is provided that Adobe did not have the rights to license the image, you consider the Adobe license valid and sufficient for use. 

You need to make sure this e-mail is legitimate. You should first check the domain. Genuine Copytrack emails should come from @copytrack.com or their current legal entity RD Legal GmbH. You need to pay close attention to the details of the domain as a phishing scam could be coming from a close domain such as copytrack.co. or copytrac.com  or a free email providers.

Look for pressure tactics: Impostors often demand immediate payment, threaten lawsuits, or provide suspicious payment links.

 

Phishing attempts often demand immediate payment via suspicious links or non‑standard methods (cryptocurrency, wire transfers). Genuine claims should allow for dispute resolution and provide verifiable company information. Therefore, if the e-mail has a tone pressuring you to pay now, that's a red flag for scamming.

The claim must be specific with details of the infringed image. Cross‑check the claim by contacting Copytrack directly through their official website, not via links in the email. As a matter of fact, if in doubt, you should not click on links in the e-mail, especially links requesting payments. 

Also, you can opt to forward the email to Adobe Stock support — they can confirm whether your license covers the image.

Best wishes

Jacquelin

 

 

 

 

1 reply

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community ExpertCorrect answer
Community Expert
January 27, 2026

Hi @riffy_83 , 

You licenced the image from Adobe, which gives you the right to use it. A name mismatch does not make your license invalid. Your concern is that you use the image according to the stipulation in the Adobe license. I assume you have a copy of the license agreement and receipt from Adobe. Those are your proof of the right to use the images. Keep them handy.

Copytrack needs to prove their claim to you. Besides name mismatch can come in many different forms such as pseudonyms, agency representation, or metadata variations and does not necessarily means it's different people. I have images submitted to different platforms using different pseudonyms. t's still the one me. 

If you opt to respond, you can tell them the image was licensed directly through Adobe Stock, under license ID [insert license number], on [insert date], and that Adobe Stock is a reputable licensing platform that you rely on their representation that the image was properly cleared for licensing. Ask them to kindly provide documentation establishing the rights chain for the author they represent so that it can be reconciled with Adobe’s records. Let them know that unless evidence is provided that Adobe did not have the rights to license the image, you consider the Adobe license valid and sufficient for use. 

You need to make sure this e-mail is legitimate. You should first check the domain. Genuine Copytrack emails should come from @copytrack.com or their current legal entity RD Legal GmbH. You need to pay close attention to the details of the domain as a phishing scam could be coming from a close domain such as copytrack.co. or copytrac.com  or a free email providers.

Look for pressure tactics: Impostors often demand immediate payment, threaten lawsuits, or provide suspicious payment links.

 

Phishing attempts often demand immediate payment via suspicious links or non‑standard methods (cryptocurrency, wire transfers). Genuine claims should allow for dispute resolution and provide verifiable company information. Therefore, if the e-mail has a tone pressuring you to pay now, that's a red flag for scamming.

The claim must be specific with details of the infringed image. Cross‑check the claim by contacting Copytrack directly through their official website, not via links in the email. As a matter of fact, if in doubt, you should not click on links in the e-mail, especially links requesting payments. 

Also, you can opt to forward the email to Adobe Stock support — they can confirm whether your license covers the image.

Best wishes

Jacquelin

 

 

 

 

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