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Participant
September 18, 2026
Question

CRITICAL: Payout binding locked / Case ADB-46962167-K4F1 unhandled for 11 days (Payoneer validation collision)

  • September 18, 2026
  • 0 replies
  • 2 views

Hello Adobe Community Staff and Moderators,

I am requesting urgent moderator assistance regarding an orphaned support case that has received zero responses for 11 calendar days (9 full business days).

Case Details:
- Case Number: ADB-46962167-K4F1
- Category: Payment, taxes & bonus program - Royalties
- Last Interaction Date: September 7, 2026 (Follow-up sent September 14)
- Status: Stalled / No response

Summary of the Technical Defect:
My contributor profile (alisher.9000@gmail.com) is locked in a backend validation rejection state when attempting to connect my verified Payoneer account:
"Payout Information not accepted. Please use a Payoneer account that is valid and unique to your contributor profile."

Facts:
1. The secondary email alias (burhnov@) was completely purged from my Adobe ID on September 5. There is no other contributor profile.
2. The Payoneer account belongs exclusively to me and previously received regular payouts from Adobe Canada Services Corporation without issue.
3. Multiple reconnect attempts are creating orphaned "Adobe Canada Services Corporation" merchant entries inside Payoneer, but Adobe's backend continuously rejects the handshake due to a retained/stuck unique-binding token hash.

Could an Adobe Community Manager please ping the Stock Billing / Tier-2 Operations team internally to review Case ADB-46962167-K4F1 and execute a manual backend reset of the payout method token?

Thank you for your assistance.