Custom liecense downlaods

Forum|Forum|1 year ago
January 7, 2025
4 replies
285 views

Hello

Recently one of my image downloaded 3 times with "Custom License" with same 0.38$ amount with difference of 2 minutes of each downloads. Is this normal or i should contact support for account audit.

And is this possible that someone can fradulent download with Custom License.

Thank you.

Correct answer RALPH_L

I would not report anything.
I have to ask, how do you know "custom license"?

Abambo

Community Expert

There are special contracts generating custom licence buys. There are high volume customers paying a lot of money for unlimited stock asset. So, it may well be that the user simply didn't find back his download, and downloaded again, or as @Jill_C indicated, that the asset is needed for different use cases. And there is more than one possible explanation for this. And as long as the number is that low, there is nothing to panic about this.

Be happy about thze success of that asset. 🙂

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

As indicated in the Discord server, it is most likely one Buyer licensing the asset for multiple clients, nothing to panic about.

Jill C., Forum Volunteer

daniellei4510

Community Expert

This has happened to me. I wrote it off as someone who was downloading stock for the first time and got confused. Or maybe they need it for three separate projects. If the former, they might request a refund, but it won't affect your standing.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.