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Participant
August 14, 2024
Question

Dateien vor 3 Monaten eingereicht und noch nicht freigegeben!?!

  • August 14, 2024
  • 3 replies
  • 236 views

Hallo Adobe Stock,

 

ich habe Vektoren und KI Dateien vor 3 Monaten eingereicht und dort steht immernoch in bearbeitung.

 

Ich dachte Adobe braucht höchstens 2 Monate um die zu überprüfen, warum so lange?

Es kann doch nicht sein das man so lange wartet?

Stehen immernoch wird geprüft, das ist zu lange.

 

bitte um Prüfung.

This topic has been closed for replies.

3 replies

RALPH_L
Community Expert
Community Expert
August 15, 2024

Es ist wie es ist. 

jacquelingphoto2017
Community Expert
Community Expert
August 15, 2024

Hi @amir388941584889 

I am not sure about submission backlog. Some people are consistently having reviews done in fewer than 5 business days. I have files for almost 4 months that are not yet reviewed, however, a file I submitted 2 days ago was reviewed within 24 hours. If you try to submit a ticket you'll get something like this under "content; moderation time", 

"Assets are reviewed in the order they are received, and the wait time can vary depending on the volume of assets in the queue. It can occur that the queue is experiencing a significant backlog, resulting in a longer wait time than usual. Rest assured, you will receive a notification once your assets have been moderated. We sincerely appreciate your patience during this time." and this link

If you continue to generate the ticket you'll end up getting what appears to be 2 auto-responds; one acknowledging receipt of your ticket and the other is basically saying that there is a backlog due to a greater than usually volume of new submission and they have to be carefully checked. No mention is made about contributors who's assets are consistently promptly processed.

Best wishes

Jacquelin

 

daniellei4510
Community Expert
Community Expert
August 14, 2024

You are not addressing Adobe here but contributors like yourself. A lot of people have been experiencing the same issue as yourself and there is nothing we can do to hasten the process. There is probably a very long backlog of submissions in the queue. 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.