Deactivated account on first withdrawal

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<p>Today was my first withdrawal first date of 41 USD but suddenyl i got this mail from adobe stock, "We are writing to let you know that your Adobe Stock contributor account has been deactivated for suspicious activity. For more information"<br /><br />Although never done that i was just focusing on uploading the content on my account. Please help me.</p>
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Jill_CCorrect answer

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It is not unusual for accounts to be investigated following the first payment withdrawal. If Adobe finds no suspicious downloads and no violations of guidelines or T&C's your account will be reinstated.

Jill C., Forum Volunteer

daniellei4510

Community Expert

You are not addressing Adobe here but contributors like yourself, and we can do nothing to be of assistance. Use the "Contact us" link to ask for details and wait for a response if you have not already done so. It will most likely be awhile before you hear from them, other than a possible generic email notifying you that your email has been received. Keep an eye on your junk or spam folder if necessary. Do not attempt to contact Adobe repeatedly, as doing so only slows down Adobe's investigation.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

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Giddy_Swirl3476Author

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<p class="">Thank you for your response and for the practical advice. I appreciate you clarifying how the process works.</p>
<p class="">I have already submitted a request through the official "Contact Us" link as you suggested, and I will be patient while waiting for their official response.</p>
<p class="">In the meantime, I'm posting here in the community in the hope that other contributors might have experienced a similar situation. If anyone has any insight into what might trigger a "suspicious activity" deactivation, especially around the time of a first withdrawal, or any suggestions on what information I can have ready for when Adobe support contacts me, I would be very grateful to hear it.</p>
<p class="">Thank you.</p>
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Jill_C

Correct answer

Community Expert

It is not unusual for accounts to be investigated following the first payment withdrawal. If Adobe finds no suspicious downloads and no violations of guidelines or T&C's your account will be reinstated.

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Jill C., Forum Volunteer

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