Deactivated Contributor Account – Verification needed due to legal Name Change

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Hello Adobe Support & Community Managers, My Stock Contributor account [removed by moderator[ was deactivated shortly after I requested a payout via Payoneer. My support tickets submitted via the Contributor Contact Form were closed without a response. I believe the account was flagged automatically during the payout check due to a name mismatch: 1. Model/Property Releases: Older uploaded files contain releases signed under my former last name. 2. Payout Details: My Payoneer account and current ID use my new legal last name following a legal name change. All uploaded content belongs entirely to me. I have all official supporting documents ready. Could an Adobe Staff member or Compliance team member please review my case and provide a secure way for me to submit my verification documents? Thank you for your help.

Nancy OShea

Community Expert

Also change your screen name to something besides your email address.

If you don’t, your inbox will be inundated with spam.

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Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

No Adobe employees here, sorry. This is public user-to-user forum, not a secure channel to Adobe.

Please don’t post private personal information in a public web forum for all to see.The internet never forgets.

Did you change your main Adobe Account to your current legal name?

Log-in below: It may take several hours for new information to be updated in the system.

https://account.adobe.com/profile

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Nancy O'Shea— Product User & Community Expert

daniellei4510

Community Expert

We are contributors like yourself and Adobe does not participate in this forum. You have a case number. Your only option now is to continue waiting until Adobe completes their investigation, which, unfortunately, can take weeks or even months.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

A

alenamasn4@gmail.comAuthor

Participant

Since I submitted two tickets previously, does that mean they were deleted/cancelled completely, or is the original request still in the queue for the Compliance team to review? Should I just keep waiting for an email response?

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daniellei4510

Community Expert

Not sure why they would have been cancelled out. Adobe does state that one should submit only one appeal to avoid prolonging already long investigation times. Do you still have access to a Contact link at the bottom of your dashboard when you try to access it? If so, you might try that first instead of submitting another appeal.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

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