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Participating Frequently
December 13, 2023
Question

deactivation of the account

  • December 13, 2023
  • 3 replies
  • 434 views

Merhaba. Yaklaşık 5 yıldır adobe stock katılımcısıyım ve iç mimar grafik sanatçısıyım. Adobe stock hesabım ikinci kez devre dışı bırakıldı. İlkini usulsüz satışlar nedeniyle engellediklerini söylediler. İkinci kez, aynı gün içinde 100 satış olduğunda, hesap tekrar devre dışı bırakıldı. İyi, ama neden. Kimin hangi ülkeden olduğunu ve adobe stock'u nasıl satın aldıklarını göremiyorlar mı? Bunun benim tarafımdan yapılmadığı kesin ve açıktır. Bakmakla yükümlü olduğum 4 kişilik bir ailem var. Tek gelir kaynağım bu hisse senedi siteleri. Bu sefer e-postama da cevap vermediler. Forumda buna benzer birçok konu açtılar. Birisi bana Adobe stoğuna ne olduğunu bu şekilde anlatabilir mi? Çok üzgünüm.

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3 replies

Abambo
Community Expert
Community Expert
December 14, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
December 14, 2023

As @George_F indicated, you must reply to the "Contact Us" link on your page and wait for Adobe to reply. They do have means of determining the source of the sales. We have received reports here in the forum, that once those illegal sales are removed from your sales activity, and they have satisfied themselves that the account owner was not involved in soliciting those sales, the account will be restored. 

The fact is that, particularly since the advent of Generative AI assets on the site, there have been many, many Contributors who have cheated, or engaged in schemes to illegally increase their sales. Once their algorithms detect such unusual sales activity, they suspend the account while investigating. 

 

Don't send emails since those don't create a Support Ticket in the Contributor Support System. Use the Contact Us link which does create a Ticket.

Jill C., Forum Volunteer
George_F
Community Expert
Community Expert
December 13, 2023

It's important to know that we are fellow contributors here and can't offer assistance other than recommending to follow the instructions on the page when you attempt to log in.  If the account has been recently suspended there is likely an investigation happening to determine whether it's temporary or permanent.

 

If Adobe has deemed the sales on your account to be fraudulent, there isn't anything more to do unfortunately.

George F, Photographer & Forum Volunteer
Participating Frequently
December 13, 2023

So 10,000 vectors and 5 years of labor were wasted. It's a very frustrating situation. I think this is an extrajudicial execution. Fortunately, I'm not the only one who lost. I will continue to upload to other sites. There's nothing to do. Thanks.

Abambo
Community Expert
Community Expert
December 14, 2023
quote

I think this is an extrajudicial execution.


By @Murat Teselli

Whatever, this disqualifies you, if that was your approach to stock. And we won't tolerate hate messages here.

ABAMBO | Hard- and Software Engineer | Photographer