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Participant
November 6, 2024
Question

Deactived account

  • November 6, 2024
  • 3 replies
  • 158 views

please help me, I am a contributor to Adobe Stock. My account was deactivated, I don't know why my account I got my account deactivated, but there is no clear reason from Adobe, how do I solve this? It's been 10 days since I sent a message to the support team, but there has been no response at allwas deactivated. I beg your help

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3 replies

Abambo
Community Expert
Community Expert
November 8, 2024

Adobe's investigation could take weeks or months, depending on their workload. You need to wait.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
November 6, 2024

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.

 

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts to artificially boost sales or bypass submission limits.
4) Complaints / 'Take Down Notices' from customers or 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support & be patient: https://contributor.stock.adobe.com/contact
It may take several weeks for an investigation. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services if  you wish.

Good luck.

 

Nancy O'Shea— Product User & Community Expert
Jill_C
Community Expert
Community Expert
November 6, 2024

This is a community of Contributors, and Adobe does not monitor this forum, so you will receive no response from them here. There's nothing we can do to help restore your account. Your only recourse is to use the Contact Us link on your account page to send a request directly to Adobe. It could takes weeks or even longer to receive a reply given the high number of accounts that seem to be under investigation at any one time.

Jill C., Forum Volunteer