Didn't receive redemption for 330 uploaded videos in 2019 - support not helping

Does anyone have a similar situation?

I'm not receiving my redemption code for video, even though I've had 330 accepted videos in 2019. My acceptance rate should be around 90% since I've had around 30 rejections. I received and redeemed my photo redemption code prior to reaching the threshold for video.

Of course I've contacted support. The answer "If you qualified you will receive a code in the next 1 to 2 weeks." Since I didn't get any further message after 2 weeks I've asked again.

Now the answer is "I have asked for it to be check again for the 3rd time.

If you dont receive a code in the next 2 weeks, you did not qualify."

A very frustrating answer because there is no explanation at all, no reason why Adobe thinks I didn't qualify. Could be a glitch in the system, could be a different reason. Maybe it counts uploads that had been aborted as rejection? I don't know, because nobody tells me. Checking my stats, I only see that I've uploaded 330 videos in 2019 with 30 rejections (most of them dupes) showing on my Adobe stats.

So, anyone else having the same troubles?

BTW, I'm using most of the time MicrostockPlus to manage my uploads.