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Cyclone132
Participant
February 25, 2026
Question

Does anyone know on how to fix a problem when adding a phone number on the account setting? I've tried to add my phone number but it keeps error for unknown reason. It said "An error occurred while performing this action. Please try again later".

  • February 25, 2026
  • 3 replies
  • 88 views

 

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 12, 2026

    If your region is being blocked, there’s nothing you can do while the block is in effect. Sorry.

     

    Note: The situation with Adobe Stock in Indonesia is dynamic, with reports of both ongoing vetting restrictions and issues surrounding high-volume, fraudulent account activity & money laundering concerns. Many Contributor accounts around the world have been impacted by it.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    Cosmic Studio
    Inspiring
    April 12, 2026

    This topic relates to this issue:

    https://community.adobe.com/questions-38/cannot-add-indonesian-phone-number-62-stuck-in-verification-loop-1557132

    Miral photography
    Participant
    April 12, 2026

     

    Miral photography
    Participant
    April 12, 2026

    An error occurred while performing this action. Please try again later please help