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fabc67140686
fabc67140686
Participant
April 28, 2023
Answered

Double account in one email

  • April 28, 2023
  • 3 replies
  • 410 views

Hello !

 

I'm a bit confused, I create an account in 2021 and upload some photo. Few times later in 2022-2023, I connect to my account (with the same email address) but my name changed and there were no photos on this account.

 

I can still find my photos uploaded in 2021 without been connected. The photo and the user corespond to what I created back in 2021 But there is no way I can reach them.

This topic has been closed for replies.
Correct answer Nancy OShea

1.

 

2. Try logging-in with a different browser or web device that supports cookies and does not have script blockers or VPN enabled.

 

3. Failing that, you'll need to contact Stock Contributor Support for technical assistance.

https://contributor.stock.adobe.com/contact

Hope that helps.

 

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 28, 2023
quote

I can still find my photos uploaded in 2021 without been connected. The photo and the user corespond to what I created back in 2021 But there is no way I can reach them.


By @fabc67140686

Who is them?

 

If you can't access your assets, chances are, that you connected via a different Adobe ID. I would contact Adobe contributor support for this. Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
April 28, 2023

1.

 

2. Try logging-in with a different browser or web device that supports cookies and does not have script blockers or VPN enabled.

 

3. Failing that, you'll need to contact Stock Contributor Support for technical assistance.

https://contributor.stock.adobe.com/contact

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
April 28, 2023

I don't really understand your question. I think what you're saying is that the account you thought you had created in 2021 has been taken over by someone else?  The members on this forum are not Adobe employees, and we have no access to your account(s), so you will have to contact Contributor Support to sort it out. You can reach them through this link: https://contributor.stock.adobe.com/en/contact

Jill C., Forum Volunteer
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