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BobK31296715aq7j
Participant
Mar 18, 2026 8:00 PM UTC
Answered

Downloaded an image that was not vector even though it said so

I downloaded this image that said it was vector/eps. I opened it in Illustrator and it is only an image. I double checked the layers and there are none. How can I get my credit back? This image is of no use to me not being a vector. It was clearly mislabeled. 

https://stock.adobe.com/ca/search?k=sparkler&asset_id=1922649086
 

Collection of golden fireworks or sparkler rays and lines. Vector decorative elements.

By Nushratlisha

 

    Contributor1Correct answer
    Community Manager
    Mar 19, 2026 12:47 AM UTC

    Hello ​@BobK31296715aq7j, I've returned your credit and sent the details of asset 1922649086 to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

    5 replies

    Nancy OShea
    Community Expert
    Community Expert
    Mar 18, 2026 9:16 PM UTC

    Are you sure you downloaded the correct file type? 

    See screenshots.

     

     

     

    Hope that helps.

     

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    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    Mar 18, 2026 8:44 PM UTC

    Perhaps ​@Contributor1 can assist with your request.

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    Jill C., Forum Volunteer
    Cosmic Studio
    Inspiring
    Mar 18, 2026 8:06 PM UTC

    I would try contacting Adobe Customer Support.

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    daniellei4510
    Community Expert
    Community Expert
    Mar 18, 2026 9:16 PM UTC

    The common practice is to notify Contribut1. Contacting support is usually not necessary and would probably result in a delay.

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Contributor1Community ManagerCorrect answer
    Community Manager
    Mar 19, 2026 12:47 AM UTC

    Hello ​@BobK31296715aq7j, I've returned your credit and sent the details of asset 1922649086 to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

    Translate