Downloaded an image that was not vector even though it said so

Forum|Forum|1 day ago
March 18, 2026
3 replies
45 views

I downloaded this image that said it was vector/eps. I opened it in Illustrator and it is only an image. I double checked the layers and there are none. How can I get my credit back? This image is of no use to me not being a vector. It was clearly mislabeled.

https://stock.adobe.com/ca/search?k=sparkler&asset_id=1922649086

Collection of golden fireworks or sparkler rays and lines. Vector decorative elements.

By Nushratlisha

Correct answer Contributor1

Hello @BobK31296715aq7j, I've returned your credit and sent the details of asset 1922649086 to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

Nancy OShea

Community Expert

Are you sure you downloaded the correct file type?

See screenshots.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Perhaps @Contributor1 can assist with your request.

Jill C., Forum Volunteer

Cosmic Studio

Known Participant

I would try contacting Adobe Customer Support.

daniellei4510

Community Expert

The common practice is to notify Contribut1. Contacting support is usually not necessary and would probably result in a delay.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

C

Contributor1

Correct answer

Community Manager

Hello @BobK31296715aq7j, I've returned your credit and sent the details of asset 1922649086 to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

Collection of golden fireworks or sparkler rays and lines. Vector decorative elements.

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