Downloads and earnings suddenly dropped to zero after W-8BEN update even though tax status shows “Validated” and portfolio is still public/searchable

Hello everyone,

I wanted to ask if anyone else has experienced this situation on Adobe Stock Contributor.

I recently updated my W-8BEN tax information, and the form status now shows as “Validated” until December 31, 2029. However, shortly after updating it, my downloads and earnings suddenly dropped to zero.

My account otherwise seems normal:

• Portfolio is publicly visible

• Files are searchable

• No warning or suspension emails

• No account restriction messages

I’m trying to understand whether this is just a temporary sales fluctuation/search ranking issue, or if tax updates can sometimes trigger temporary review or delayed reporting.

Has anyone experienced something similar after updating tax information? If so, how long did it take for downloads to return to normal?

Thank you.